Frequently Asked Questions
Everything you need to know about our premium TCG-inspired apparel and accessories.
How do you ensure the quality of your TCG-themed apparel?
At Omotenashi TCG, we use high-grade cotton blends and premium printing techniques like DTG and screen printing to ensure designs remain vibrant and fabrics stay soft, even after multiple washes.
What is the typical shipping time for orders?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by destination but generally take 10-15 business days.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 30-day return and exchange policy. Items must be in their original, unworn condition with tags attached. Please consult our size guide before purchasing to ensure the perfect fit.
Are your designs officially licensed or original artwork?
We pride ourselves on 'Omotenashi'—the Japanese spirit of hospitality. All our designs are original, custom-made artworks inspired by trading card culture, created by independent artists specifically for our brand.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I wash my Omotenashi TCG clothing to preserve the print?
To maintain the longevity of the graphics, we recommend washing your garments inside out in cold water and tumble drying on low heat or hang-drying.