Returns & Exchanges
At Omotenashi TCG, we strive for perfection in every garment, but if your purchase isn't a perfect fit, we offer a 30-day hassle-free return policy. All items must be returned in their original, unworn condition with all designer tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your apparel in its original packaging to ensure it remains protected during transit.
Ship It Back
Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing